Support & Service
+Changing or Canceling Your Order
Changing or Canceling Your Order
This section details your options to change or cancel an existing order once you have placed it. Note because of our quick turnaround times, once an order is placed we begin processing immediately. We will attempt to accommodate your request but we may not be able to change or cancel your order once production has begun.
To change or cancel your order:
Due to our quick turnaround time, if you must make a change or cancellation should be requested within 1 hour of placement of the order. If production has begun on your order we cannot allow for any changes or cancellations.
To change an order email us at [email protected] Please reference the order number, modification requested and a contact phone number.
Once production has begun on an order it may not be changed or canceled.
Once an order has been shipped it cannot be canceled or changed.
Occasionally, orders may be canceled by Carefree for various reasons which may include:
- Item(s) not available
- Unable to process your payment
- Unable to ship to the address provided
- Incomplete Order
If your order is canceled by Carefree, you will receive an email which will explain the reason for the cancellation. You will not be billed for any canceled items.
Please use the Contact Us form or call us at 303-469-3324 we will be happy to assist you.